Refund and Return Policy
Thank you for shopping at Suchitraa.com! We value your trust and strive to provide you with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
The item must be unused, unwashed, and in the same condition as received.
It must be in the original packaging with all tags intact.
Returns are not accepted for:
Customized or made-to-order products.
Items purchased during sales or with discount codes (unless defective).
Return Process
To initiate a return:
Email us at contact@suchitraa.com with your order number, reason for return, and product photos (if applicable).
Once approved, we will share the return shipping address.
You will be responsible for paying the shipping costs for returning the item.
Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days to your original method of payment.
In some cases, we may offer store credit instead of a direct refund (based on customer preference).
Damaged or Defective Items
If you receive a damaged or defective product:
Contact us within 48 hours of delivery with clear images of the issue.
We will offer a full refund, replacement, or store credit after verifying the issue.
Exchange Policy
We do not offer direct product exchanges.
If you need a different size, style, or color, please initiate a return and place a new order separately.
Contact Us
If you have any questions about returns or refunds, please contact our support team:
📧 Email: support@suchitraa.com
📞 Phone: +91 9056407362